Questions Deserve Real Answers
We aim to reply within 4 hours on business days. If you send a message over the weekend, you'll hear back first thing Monday morning. If something is genuinely urgent — a delivery issue, a billing error — write "URGENT" in your subject line and we'll prioritize it ahead of the queue.
Live Chat
Outside of 9am–6pm EST, the chat widget will invite you to leave a message. Those messages are treated with the same priority as email — you'll have a reply waiting in your inbox when you return. We don't let chat messages sit unread overnight.
Order Support
Everything related to your order — from the moment you check out to the moment your bottle arrives — is something we take personal responsibility for. If your order is delayed, damaged in transit, sent to the wrong address, or simply hasn't arrived within the expected window, we want to know about it immediately so we can fix it before it becomes a real inconvenience.